Kan Eang @ Pier

Refundpolicy

Last updated · May 2026

This policy explains how deposits, prepayments, and refunds work at Kan Eang @ Pier. We aim to be fair and transparent in all financial matters.

1. Reservation Deposits

1.1 Standard Deposit

All table reservations require a non-refundable deposit of 500 THB (Thai Baht) to secure your booking. This deposit:

  • Is collected at the time of booking via secure online payment
  • Will be deducted from your final bill when you dine with us
  • Acts as a commitment fee to hold your table
  • Is processed securely through Stripe payment gateway

1.2 Deposit Redemption

Your deposit is automatically applied as credit toward your dining experience:

  • Simply inform your server of your booking reference when you arrive
  • The 500 THB will be deducted from your final bill
  • If your bill is less than 500 THB, the difference is not refundable as cash
  • Deposits cannot be transferred to future visits

2. Cancellation Terms

2.1 Guest Cancellations

  • More than 24 hours before: Your deposit can be applied to a new reservation within 30 days of the original booking date
  • Less than 24 hours before: Deposit is forfeited
  • No-show: Deposit is forfeited

2.2 How to Cancel or Modify

To cancel or modify your reservation:

Please include your booking reference number in all communications.

2.3 Modifications

You may change your reservation date, time, or party size without forfeiting your deposit, provided you contact us at least 24 hours before your original booking. Changes are subject to availability.

3. Cafe-Initiated Cancellations

3.1 Operational Reasons

In rare cases, we may need to cancel your reservation due to:

  • Unexpected closure (maintenance, staffing issues)
  • Overbooking errors
  • Unforeseen circumstances

In these cases, we will offer you a full refund or the option to reschedule at no additional cost.

3.2 Force Majeure

If we must cancel due to circumstances beyond our control (natural disasters, government orders, public health emergencies, severe weather), we will:

  • Offer a full refund of your deposit, OR
  • Provide a credit valid for 90 days from the original booking date

4. Large Group Bookings

For groups of 8 or more guests, different terms may apply:

  • Higher deposit requirements (to be confirmed at time of booking)
  • Minimum 48-hour cancellation notice required
  • Partial refunds may be available depending on advance notice given

Please contact us directly for large group reservations to discuss specific terms.

5. Special Events & Set Menus

5.1 Ticketed Events

For special events, tasting menus, or chef's table experiences with prepayment:

  • 7+ days before: Full refund available
  • 3-7 days before: 50% refund or full credit for future event
  • Less than 3 days: No refund, but tickets are transferable to another guest

5.2 Transferring Tickets

Event tickets can be transferred to another person at no charge. Simply email us the new guest's name before the event.

6. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase
  • Gift vouchers are non-refundable but fully transferable
  • Lost vouchers can be replaced if you have the original purchase receipt
  • Vouchers cannot be redeemed for cash
  • Any unused balance remains as credit until the voucher expires

7. Refund Process

7.1 How Refunds Are Processed

When a refund is approved, it will be issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • Bank Transfer: 3-5 business days
  • Mobile Payment: 1-3 business days

Processing times depend on your financial institution and are outside our control.

7.2 Currency

All refunds are issued in Thai Baht (THB). If you paid in a different currency, you may receive a different amount due to exchange rate fluctuations. We do not compensate for exchange rate differences.

8. Disputes

If you believe you are entitled to a refund that has not been processed correctly, please contact us within 30 days. We will review your case and respond within 5 business days.

For unresolved disputes, you may contact your card issuer or payment provider directly. However, we encourage you to reach out to us first so we can resolve any issues amicably.

9. Contact Us

For refund inquiries or assistance:

Please have your booking reference number ready when contacting us about refunds.