Kan Eang @ Pier

Food safety& hygiene

Last updated · May 2026

Your health and safety are our top priorities. Here's how we maintain the highest standards in our kitchen, bar, and dining areas.

1. Our Commitment

At Kan Eang @ Pier, we believe that exceptional hospitality begins with uncompromising safety standards. Our team is trained and certified in food safety practices, and we maintain rigorous protocols throughout every aspect of our operation.

2. Ingredient Sourcing

We take pride in knowing exactly where our ingredients come from:

  • Local Produce: Fresh vegetables and fruits from small farms in Phuket and Phang Nga provinces
  • Seafood: Daily catches from trusted fishermen at Rawai pier
  • Meats: Premium cuts from certified suppliers with full traceability
  • Dairy & Eggs: Farm-fresh products from family-run operations
  • Coffee: Single-origin beans from ethical roasters across Southeast Asia

All deliveries are inspected upon arrival, properly labeled with dates, and stored at appropriate temperatures within 30 minutes of receipt.

3. Kitchen Practices

Temperature Control

  • Digital temperature logs for all refrigerators and freezers, checked three times daily
  • Cold storage maintained at 0-4°C, freezers at -18°C or below
  • Hot food held at minimum 63°C during service
  • Rapid cooling protocols for prepared items

Cross-Contamination Prevention

  • Color-coded cutting boards: red for raw meat, blue for fish, green for vegetables, yellow for poultry
  • Separate preparation areas for allergen-free dishes
  • Dedicated utensils for each food category
  • Strict raw/cooked separation in storage

Hygiene Standards

  • Hand-washing stations at every workstation with sanitizer dispensers
  • Mandatory handwashing every 20 minutes and between tasks
  • Clean uniform policy with daily changes
  • No jewelry or nail polish in food preparation areas
  • Regular health screenings for all kitchen staff

4. Allergen Management

We take food allergies extremely seriously. Our kitchen handles the following allergens, and we maintain strict protocols to minimize cross-contact:

  • Gluten (wheat, barley, rye, oats)
  • Dairy products
  • Eggs
  • Fish and shellfish
  • Soybeans
  • Tree nuts and peanuts
  • Sesame seeds

Important: While we exercise the utmost care, we cannot guarantee a completely allergen-free environment due to the nature of our open kitchen. Please inform us of any allergies when booking or upon arrival, and our chef will personally discuss your meal options.

5. Team Training

Every team member completes comprehensive training before their first service:

  • Food Safety Certification: All kitchen staff hold valid food handler certificates
  • Allergen Awareness: Mandatory training on common allergens and emergency protocols
  • First Aid: At least two certified first-aiders on every shift
  • Quarterly Refreshers: Ongoing education on best practices and new regulations
  • Daily Briefings: Pre-service meetings to discuss specials, allergens, and any concerns

6. Cleaning & Sanitation

Kitchen

  • HACCP-aligned cleaning schedules signed off every shift
  • Deep cleaning of all equipment weekly
  • Professional pest control inspections monthly
  • Food-grade sanitizers used on all surfaces

Dining Areas

  • Tables and chairs sanitized between every guest
  • High-touch surfaces (door handles, menus, card machines) cleaned hourly
  • Air filtration systems serviced monthly
  • Restrooms checked and cleaned every hour during service

7. Water Quality

All water served to guests is filtered through our in-house purification system. We offer complimentary still and sparkling water, both filtered and chilled on-site. Ice is made from the same filtered water supply.

8. Sustainability Practices

Our commitment to safety extends to environmental responsibility:

  • Waste Reduction: Food scraps composted locally or donated to pig farms
  • Packaging: Compostable takeaway containers and paper straws
  • Oil Recycling: Used cooking oil collected by a local partner for biodiesel
  • Energy: Energy-efficient appliances and LED lighting throughout
  • Water: Low-flow taps and dishwashers to minimize water usage

9. Emergency Procedures

We are prepared for emergencies:

  • First aid kits at multiple locations
  • Epinephrine auto-injectors (EpiPens) available for severe allergic reactions
  • Clear evacuation routes and fire safety equipment
  • Staff trained in basic emergency response

10. Feedback & Concerns

Your feedback helps us maintain our standards. If you notice anything concerning — from cleanliness to food quality — please tell your server immediately or contact us directly:

We take every comment seriously and respond within 24 hours.